1)  Will the deposit be returned in the event of cancellation?  No, the deposit is non-refundable in the event of cancellation.  It does, however, apply to the final purchase at the time the order is completed.

2) What methods of payment are accepted? Cash and Zelle are the present methods of payment.  Credit cards are also accepted, but there is a 2.8% convenience fee assessed for each transaction.

3) Which credit cards are accepted?  Visa, Mastercard, American Express, and Discover are accepted, with a 2.8 % convenience fee assessed for each transaction.  

4)  Do the cookies need to be refrigerated?  No, the cookies do not need to be refrigerated but should be stored in a cool area.

5)  How are the cookies packaged?  Cookies are heat sealed in individual cellophane bags, and then boxed to prevent damage during transport.  Individual cookie tags, ribbon, and other decorative items are available upon request for an additional fee.

6)  How long should the cookies last?  Cookies that are kept in the individually heat sealed cellophane bags should maintain their freshness up to two weeks, when stored in a cool area and the bags are kept air tight.  Cookies may also be frozen to help extend their freshness.

7)  Are cookies able to be shipped?  No, cookies may not be shipped.  Under Texas Cottage Food Law, cookies may be sold to anyone in Texas but must be given directly to the purchaser.

8)  How far in advance should orders be placed?  Orders should be placed as soon as possible to help ensure desired date availability.  Limited orders are taken each month and dates fill quickly.  Orders must also be placed at least two weeks ahead to avoid a 20% additional fee for rush jobs (rush jobs are considered to be anything under two weeks).

9)  Are other shapes/designs available besides the ones found in the Custom Cookie Order Form?  Yes, if you are unable to find a shape/design that you're interested in from those provided we can try to locate something more in line with your desired theme.  If a Rush Order is placed, there may not be enough time to locate the desired shape due to product availability.  It is recommended that special shapes/designs be ordered well in advance of the two week minimum.

10)  Are there any possible allergens present in the Custom Sugar Cookies? Yes, possible allergens include EGGS and MILK.  The cookies also contain Almond Extract.

11)  How will I know if my order has been received?  An email is sent at the conclusion of the submission process detailing the order submitted.

12)  What should I do if the order stalls during the submission process?  Scroll to the top of the screen to ensure that a security window is not awaiting your response.  Verification that you are a human is sometimes needed before the form will allow you to move on.  Opening the order form in another tab/window before completing the necessary information is also an option to increase the ease of submission.